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Warranty

Warranty Policy

K.C. Strings is proud to offer the finest beginner to professional instruments available as well as the finest repair and restoration. We stand by our products and services and take pride in building relationships with our clients.

One Year Warranty On Instrument Sales

K.C. Strings provides a full and comprehensive one (1) year warranty on all of the instruments we sell. This warranty covers professional repair, free of charge, in the unlikely event that there is a defect in material or failure of craftsmanship in the course of normal playing. The warranty does not cover standard wear from use, accidental damage, or exposure to extreme weather conditions. If warranty repair requires shipping the instrument to K.C. Strings, then return shipping will be provided as a standard part of the warranty service experience. You can find videos on the high quality instruments we sell on the K.C. Strings YouTube channel playlist here.

Lifetime Warranty On Repairs And Restorations

K.C. Strings is a full-service repair and restoration shop. All repairs and restorations are guaranteed for as long as you own your instrument. The warranty does not cover accidental damage or exposure to extreme weather conditions. If warranty repair requires shipping the instrument to K.C. Strings, then return shipping will be provided as a standard part of the warranty service experience. You can find videos on some of the world-class work we do on the K.C. Strings YouTube channel playlist here.

Rental Warranty

K.C. Strings' rent-to-own process is designed to give our clients peace of mind. To help with this, all rent-to-own contracts come with an included "no questions asked" warranty. This warranty covers all damage including structural damage as well as accidents to the instrument, case, and bow. It even covers theft, so long as you can provide us with a police report. This warranty does not cover strings. K.C. Strings reserves the right to switch out any damaged rental item for a new rental item rather than repair that item. You can find further details on the rental terms and conditions here.

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